TERMS OF SERVICE
Props Terms of Service
important information on your (User) and Arkkeo's rights and obligations,
so we ask you to read them carefully.
“Arkkeo” means Arkkeo Oy, Kutomotie 16, 00380 Helsinki, Finland.
“Reward Service” means the Props mobile application and web service
“Point” means Props points used in the Reward Service.
“User” or “you” means a natural person using the Service.
“Partner” means a retailer or other Arkkeo partner displayed in the
Reward Service whose rewards are available to users through the
“Reward” means discount given to the User in exchange for Props points
or free in the Reward Service.
1. Description of Service
The Reward Service is an application that, after you join, provides you
automatically with Points based on your purchase history. The Reward
Service is based on you linking your payment card to the Reward Service
and the Reward Service monitoring your purchasing behavior and
automatically providing you with Points from all identified purchases.
Linking payment card to the Reward Service is done though your bank
with two-step or other authentication method. Reward Service may also
reward you from other activities then from purchases.
2. Concluding the Agreement
An agreement with Arkkeo on the use of the Reward Service shall be
concluded and become effective upon your acceptance of these terms of
use at the event of your registration to the Reward Service. In order to
collect and use Points, you must link the account to which your payment
card is associated with to the Reward Service. The Reward Service is only
for private use. The Reward Service is personal, and Reward Service users
may only have one agreement in force at a time.
Information provided by e-mail, push messages and text messages about
changes and updates to customer benefits on the Reward Service is an
essential part of the content of the Reward Service. By accepting this
Agreement, you authorize Arkkeo to send you notices regarding the
content of the Reward Service by e-mail, push messages and text
Concluding the agreement requires that you are at least 13 years old or at
least the age that the legislation of your country of residence does not
require you to obtain the consent of your parent or guardian to use the
3. Responsibility for Correctness of Data
You are responsible for ensuring that the data you provide during
registration for, or use of the Reward Service are correct and up to date.
This applies to, for example, payment method data, address and email
address. Arkkeo is not responsible for the correctness of this data. Arkkeo is entitled to block the use of the Reward Service if the data you provide are incorrect.
4. Points and rewards
With the Reward Service you earn Points automatically from your
purchases. Arkkeo is responsible for all given Points in the Reward
Service. Points you have earned from purchases are based on purchase
history data from your bank account associated to your payment card.
Arkkeo is not responsible for any loss of Points caused by malfunctions or
imperfections related to the purchase history data provided by your bank.
In case there are refunds in the purchase history data, Arkkeo has right to
deduct Points given to you for related purchases in the Reward Service.
Arkkeo has also right to reward Users with Points from any other activity
or data other than purchases such as giving feedback or answering
questionnaires. Points are handled only by the Reward Service. Points are not applicable for direct purchases from the Partner online or offline stores. Points are always exchanged in the Reward Service to Partner specific rewards given by the Partners. Rewards exchanged from Points can be used directly at the Partner online or offline stores. The value of the Point is always determined by Arkkeo and the value may change. Rewards can only be used as described in the terms of each Reward separately. Points are valid for 12 months from the end of the calendar month when points have been deposited to your account in the Reward Service. After which Point will be canceled and lost.
5. Fees for Use of the Service and Other Costs
The Reward Service and the application related to the Service are free of
6. Privacy and Data Protection
7. Data Security
You agree at all times to take all necessary steps to safeguard your username and password, which you use to access the Reward Service.
You undertake to be solely responsible for all of the activities taking place
through your user account. In the event you become aware of any unauthorized use of your account, you agree to notify Arkkeo of such use without delay.
8. Intellectual Property Rights
All rights to patents (including utility models), design patents, designs
(whether or not capable of registration), chip topography rights and other
like protection, copyright, trademark and any other form of statutory
protection of any kind and any applications for any of the foregoing as well as any trade secrets and know-how (hereinafter collectively
Intellectual Property) in and to the Reward Service shall remain the sole property of Arkkeo or a third party.
9. Technical Support
Arkkeo will provide general technical support as regards the use of the
Reward Service by email to all end-users of the Reward Service. Arkkeo strives to respond to support requests within 24 hours of the reception of each individual support request or on the next business day, at the latest.
10. Limitation of Liability
Arkkeo provides the Reward Service ‘as is’ without any guarantees.
Arkkeo is not liable for the correctness, reliability, errors, deficiencies,
inaccuracies, or other faults of the data visible or given in or transferred
through the Reward Service or for the non-infringement of rights. Arkkeo does not warrant that the Reward Service would be available at all times nor that it would operate without any interruptions or errors.
Arkkeo is not liable for any direct or indirect damage arising from the use
or prevention of use of the Reward Service even if Arkkeo is notified in
advance of the possibility of such damage.
The above limitation of liability is applicable unless otherwise required by
11. Validity and Termination of the Agreement
This agreement shall remain in force until further notice. You can terminate the agreement at any time without notice by informing Arkkeo of this in writing. Note that the validity of the agreement does not cease
when you delete the Arkkeo application from your mobile device. Arkkeo
is entitled to terminate the Agreement with immediate effect by notifying
you of the termination in writing.
12. Force Majeure
Arkkeo shall be not liable to the other for loss, damage, or delay in work caused by war, riot, the act or order of any competent civil or military authority, strikes, unauthorised work stoppage or by fire, flood or by an impediment beyond its control, which Arkkeo could not have taken into
account at the time of the conclusion of the agreement, and whose
consequence it could not have reasonably avoided or overcome (hereinafter together Force Majeure Event). Strike, lock-out, boycott and other industrial action shall constitute a Force Majeure Event also when Arkkeo is the target or a party to such an action. A Force Majeure Event
suffered by Arkkeo’s subcontractor shall also discharge Arkkeo from
liability if the product or service in question cannot be obtained from
another source without unreasonable costs or a significant delay. For the
avoidance of doubt, one of Arkkeo’s subcontractors unilaterally deciding
to cease transmitting data to Arkkeo or interruptions in data transmissions
from Arkkeo’s subcontractors for any reason will also constitute a Force Majeure event for Arkkeo.
13. Amendments to the Agreement
amendments no later than one (1) month before the amendment enters
into force. If you cannot accept the amended terms, you are entitled to
terminate the agreement. Arkkeo will give notice of amendments to the
14. Governing Law and Dispute Resolution
its principles on conflict of laws. Any claims arising from or relating to the
agreement will be decided by the Helsinki District Court, or in the district
court of the Finnish municipality of your domicile or legal place of
You are entitled at any time during the term of this agreement to receive
These Terms of Reward Service have been updated on November 17th, 2022.
For further information, inquiries, or assistance you may contact Arkkeo
by email to firstname.lastname@example.org or by post to the following address: